Payment and delivery methods

Yes, as long as you've not confirmed your order you can add and remove items from your basket

If your order is verified and confirmed, please contact your local customer service department for further advice how to handle the cancellation

Your package(s) are partially picked automatically and partially manually. Unfortunately mistakes do happen. When a mistake has happened to your order, please call or email your local contact centre within 7 days so they'll be able to follow up.

Unfortunately it happens that during transportation products and parcels get damaged. To be able to follow up correctly please keep the following in mind which is very helpful to address this with your local carrier:

• When there is visible damage to your carton, please mark this on the document/handheld when you sign for the parcel. 
• Please note that if no items are damaged, it is very unfortunate that the shipping carton is damaged, but this is one of the purposes of the shipping carton, to protect the items shipped.
• It is helpful to make  a clear picture of the shipping carton and include this in your communication to your local customer service contact.
• When an item is damaged, please include a picture of the content of the box as well so we have a clear view on how the content has been received. This can be included into your email to your customer service contact as well.
• Your notification is time sensitive, please report  your findings within 7 calendar days to your local customer service contact.

Invoices are attached to your shipping confirmation emails. You can also download PDF versions of your invoices from Orders Details which you can access via your My Office. Remember that My Office is available after sign in.

It can be sent to an address selected by you (home, work, etc. – never a PO Box)

No. The delivery country/region must always be the same country/region in which the purchase was made.

Heffernan Home Delivery  - Order All day - Leadtime 3 - 4 working days

P.S. Your order will be handed over to our warehouse for processing as soon as your order is paid and confirmed.
These orders are shipped on a weekly basis and leave the Warehouse every Tuesday. 
After you've received the order confirmation, this is the moment you can consider the above lead times.

Please see the Delivery Fees table on the Delivery and Payment Options page

Yes, you are able to do, by calling your local Customer Service Contact Centre or via e mail infocenter-uk@amway.com and asking for the delivery to be changed.

You can:
Change the suggested delivery date
Change the delivery address

If you have chosen home delivery, we will send you an email when your order leaves the warehouse confirming that your items have been dispatched.

Delivery charges are calculated after deduction of all promotions and coupons. They can therefore change in the course of an order. If a free delivery promotion is running at the time of ordering, it will be applied to your Recurring Order.

Returning an order is straightforward 

1. Sign in to your account and go to My Office
2. Go to the "Order History" page via My Orders
3. Find the order you want to return and click the Order Details link next to it 
4. Click Return and follow the instructions

You can contact your sponsoring ABO who will return the products to Amway and refund the payment back to you.
Alternatively, you can select to return the products yourself via the website, selecting Return from the Order Details page, and choosing to have a refund. In this case the ordering ABO will refund the payment back to you.

Please use our special return form "Subcart Returns" in order to return these products. This is essential in order to successfully process the return. 
Contact our Customer Service department to request the special returns form and arrange the parcel pick-up.
You, as the original purchaser, must return the money to your customer or downline ABO upon successful completion of the refund.

If you finally decide to keep the item please cancel the return under Return Details. Your returns can be found under the Order History and My Returns 

When you've handed over your return parcel to the carrier, it will take approximately 2 - 3 working days to reach the Parcel collection point.
In this process you can expect your refund within approximately 7 working days. 
 

 No, there is no charge if you hand over your returns parcel during order delivery or you use the collection service.